Feedback From Our Clients

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After the tour, every Viventura client has the opportunity to give us feedback on their experience. We encourage honest critiques, since every suggestion helps us improve our service and products. The rating is a composition of the travel preparation feedback and the tour feedback of the client.
      
 
Preparation:
Satisfaction With Tour:
We enjoyed the entire tour. My daughter and I liked Nuqui the best, though we also enjoyed Tayrona Park as far as the remote locations go. We enjoyed Medellin and Cartegena and we were glad we took Matt's advice for the extra day in Cartegena. The only reason I cannot provide a picture is that I have not up loaded my camera and that is always a challenge for me. Matt was absolutely outstanding as a travel consultant. I have a friend traveling to South America later this year and I am going to give him Matt's contact information.

 
 
Preparation:
Satisfaction With Tour:
This trip was amazing!!! We had such a great time. All of the guides were great and were always there willing to help and answer questions. There was always someone checking in with us, making sure everything was going well. The hotels were nice and had great breakfasts that kept us going all day! Everything was so organized we had no worries and the trip went so smoothly. All of the guides seemed to be in communication with each other so it was seamless between all of the locations on our trip. It was such a fun trip - we definitely want to return to South America!

 
 
Preparation:
Satisfaction With Tour:
The tour was enjoyable, yet some places more than others. Highlights included Cartagena and Salento. In terms of service, I don't think there was much apart from that provided by the guides which overall was satisfactory.

One guide worth mentioning is Daniel in Salento. He was absolutely outstanding and very friendly as well. He introduced us to various people in Salento making our experience there an exceptional one. In terms of the hotels, the best was Casa deco in Bogota, which was fantastic. The worst was Beth Sarim in Villa de Leyva, which was horrendous - very bad location (given the many options that were much closer to town) - the room was dirty and bare bones, and freezing cold showers. In the breakfast area we spotted a cockroach on the table and the staff was very very unhelpful. The other hotels were ok. At the hotel in Cartagena my partner got locked in the bathroom for an hour due to lock issues. The hotel staff was very helpful and pretty much destroyed the door to get my partner out. Regardless, next time I would probably opt for a better cheaper option somewhere close by.

The sales process and the after sale service that we were provided was exceptional.

In response to poor conditions of hotel Beth Sarim, it will be exculded from all future tours and replaced by hotel Villa Cristina.

 
 
 
Preparation:
Satisfaction With Tour:
To name the highlights of the trip is almost impossible. Every day there was something new and exciting to discover; breathtaking scenery, fascinating people, impressive cultural attractions and plenty of nature. All accommodations were great, as well as preparation and advice we were given before the trip.

 
 
 
Preparation:
Satisfaction With Tour:
I really loved my trip. I was able to see so much and it was perfectly organized. I had already been to Peru before and only had three weeks so I was very happy with my decision to travel with viventura. It would have just taken too long to organize a comparable trip by myself.

The highlights of the trip for me were the Inka-Trail (even though it was only for a day) including Machu Picchu, the sand-boarding and dune buggy tour in the desert and the salt desert with its breathtaking sunset. The quality of the hotels was just fine, some better, some worse, but all in all, acceptable.

It was good fun with our guide Alejandro we were never bored. Even if he was moody at times which didn’t exactly improve the group’s mood. But he really put his shoulder to the wheel when we had trouble with our luggage and all in all I felt well taken care of. Also during the preparation, Iris answered all my questions quickly and clearly.
In retrospect I would have rather left out the trip to Chile. It was very exhausting to sleep in a different hotel almost every night and my time in Arequipa was very short (since I was in the Colca Valley).

Altogether I was very satisfied with Viventura and can only recommend them.  This definitely wasn’t my last trip to South America.

 
 
 
Preparation:
Satisfaction With Tour:
The journey through Colombia was very nice and showed that the bad reputation of Colombia is totally unjustified. We felt safe and secure at all times. We saw beautiful landscapes with green tropical countrysides in all its facets. We met many interesting people that were extremely friendly, helpful and accommodating. From hiking, horseback riding, swimming, flying, bus journeys and Colombia-African food everything was great. This tour provided amazing insight and was great fun. I'm already planning the next trip to Colombia!

 
 
 
Preparation:
Satisfaction With Tour:
We were well informed of the itinerary every day so it was very easy to go off on our own to explor for a short while. We were warmly received everywhere and were able to see and do  a lot in a short time. I particularly enjoyed the Coffee Finca and Villa de Leyva, each were unique in their own way. I recommend this tour to anyone wanting to travel to Colombia!

 
 
 
Preparation:
Satisfaction With Tour:

We loved our trip with Viventura, Colombia is lovely and there are a lot of very interesting places and things to see. Our hotels were first class, our guides were wonderful, specially our Bogota guide and driver and our Cartagena guide and driver.The location of our hotels were perfect and the food and service equally impressive. We are delighted with the way we were looked after.



 
 
 
Preparation:
Satisfaction With Tour:
Colombia is a great country with very friendly people. The itinerary lead us through a variety of climate zones and provided an excellent insight into Colombia's diversity. Choosing top highlights is difficult since we literaly saw something new everyday. Personally, I enjoyed the coffee zone and the mud volcano near Cartagena. The hotels were clean and appropriately furnished and the staff was very attentive and friendly. Steffi our guide is hereby thanked for her ever-patient and professional guidance she gave us during our trip.

 
 
 
Preparation:
Satisfaction With Tour:
Viventura provided a good tour. I enjoyed the places we visited; the highlights being El Cantil Ecolodge, strolling El Poblado, Hotel Charlie (thanks, Matt!), the lake district in Guatape above Medellin, horseback riding in Tyrona and the beautiful city of Cartagena. With the exception of El Cantil and Hotel Charlie, I was disappointed with the quality of the hotels - most notably the lack of hot water. This bit of information would have been nice to know ahead of time, if nothing else, to psyche myself up. The first hotel we stayed in was fine but the shower regulator was very difficult to use providing either cold or scalding hot water. Also, the hotel location was a bit too far and difficult to find with all the winding roads. With the exception of poorly booked flights from Nuqui to Medellin, I think the viventura staff did a fabulous job. They were very informative, spoke excellent English, and were genuinely nice people. Matt knocked himself out in showing us the Caribbean coast. It was a real pleasure having him along, and our boys adored him!

Hotels for this tour have been upgraded to address the concerns of hot water and location


 
 
Preparation:
Satisfaction With Tour:
"Exciting trip! Each day brought us new wonders and emotions: beautiful landscapes, amazing Inca sites, unforgetable meetings with locals and of course the delicious local specialties.

Several highlights, the major hits: Machu Picchu, death road mountain biking in Bolivia 63km and 3500m of altitude, visit to Cusco and Uyuni salt desert, the ""Laguna"" with its thousands of flamingos and the Atacama Desert in Chile.

There was perfect organization both before and during travel. Everything went as planned. Small boutique hotels, comfortable haciendas including two nights in an apartment with a charming owner. Ricardo was an attentive and devoted companion during our trip."

 
 
 
Preparation:
Satisfaction With Tour:
We enjoyed the whole trip. Cusco, Machu Picchu and the Salar de Uyuni, were the essential highlights.

We were well prepared and organized before departure. Our guide, Nathalie, was excellent and provided great insight into the culture, history, and anything else we were curious about. We believe it was her knowledge and care that raised the level of the entire journey. Viventura would surely be missing an important element to their tours without working with these local guides.

 
 
 
Preparation:
Satisfaction With Tour:
Our absolute favorite was Nuqui. Staying in the eco-lodge  on the Pacific coast and hiking through the rainforest was a great experience. Luckily we were there during the right season to observe the humpback whales.

 
 
 
Preparation:
Satisfaction With Tour:
The trip with Viventura provided us with many impressions of the beautiful nature and interesting culture of Colombia. We were able to really get in touch with friendly Colombians and to understand their mentality.  Our expectations were fully met! Miguel was a very knowledgeable, dedicated and compassionate guide. The accommodations on our trip were, for the most part, chosen very carefully. Overall, we can recommend this tour to anyone looking to see Colombia and take home great memories. However, it would be advisable, that all participants bring a degree of flexibility and endurance. The travel within Colombia can sometimes take much longer and require other routes than planned. Unfortunately, during our trip to the coffee-zone we were delayed due to heavy rains and unexpected landslides.

 
 
 
Preparation:
Satisfaction With Tour:
There were many highlights on this trip, and it is difficult to name just a few! The first place was in the Pacific Lodge and primarily the Whale Watching in Nuqui. I also particularly liked the architecture of Cartagena and the environment in the Caribbean. Another highlight of this trip which I thoroughly enjoyed were the various hikes we took, especially the jungle hike to see the poison arrow frogs. The accommodations were almost without any problems, tiptop shape, some of them quite beautiful actually. Our tour guide, Steffi, gave us great care during the whole trip, and also the information prior to starting our trip was excellent as well.

 
 
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Testimonials
South America Travel 11/1/12
Arun and Rachel, New Haven, CT

This trip was amazing!!! We had such a great time. All of the guides were great and were always there willing to help and answer...
News
5/20/13 from Bianca Bauza
Climbing the Villarrica, One of the Most Active Volcanoes in Chile
Climbing the Villarica volcano

When one arrives to Pucón on a clear day, it’s impossible to miss the sight of the perfectly coned Villarrica volcano towering over the town, which is located some 780 kilometers (484 miles) south of Santiago. The Villarrica volcano is one of Chile’s most active volcanoes and it’s one of only five volcanoes in the [...]

The post Climbing the Villarrica, One of the Most Active Volcanoes in Chile appeared first on viventura | Blog.


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viventura (37) feedbacks (4.1) from 5